Frost Buddy Return & Refund Policy
Return Eligibility and Timeframe
You have 30 days from the date you receive your order to request a return at Frost Buddy. To be eligible, items must be unused and in the original condition as received, including all original packaging and tags. We cannot accept returns on items that have been used, washed, or damaged.
How to Return an Item
- Visit our contact page and send a message with your order number and reason for return.
- We will respond with a return authorization and the address to which you should ship your item.
- Package the item securely to prevent damage during transit.
- Ship the return using a trackable shipping method. Frost Buddy is not responsible for returns lost in transit.
Return shipping costs are your responsibility unless your item arrived damaged or we made an error with your order.
Refunds
After we receive and inspect your returned item to confirm it meets the return criteria, we will process your refund to the original payment method. Refunds generally take 5-10 business days to appear, depending on your bank or credit card issuer.
If you received your purchase as a gift, we can issue store credit instead of a refund. Please contact us to specify your preference.
Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately with your order number and photos showing the issue. We will resolve the problem with a replacement, refund, or store credit regardless of the 30-day return window.
Exchanges
To exchange an item for a different color, size, or style, please follow our return process to send back the original product and place a new order for the desired item. Once we receive the returned item, we will process your refund accordingly.
Final Sale Items
Some Frost Buddy products may be marked as final sale, which means they cannot be returned or exchanged. Final sale status will be clearly indicated on the product page, and often applies to seasonal items, limited editions, or clearance merchandise.
International Returns
If you are outside the United States, please be aware return shipping costs and customs fees can be high. We recommend consulting your local carrier before sending returns. Frost Buddy will refund eligible returns according to this policy but cannot cover international return shipping charges.
Need Help?
If you have questions or need assistance with your return, please contact us through our contact page or email vanessaharris370900@outlook.com. We’re here to help you and ensure a smooth return experience.