Shipping Policy

Where We Ship

Frost Buddy ships to every address across the United States, regardless of state or zip code. During checkout, you will see whether delivery to your specific address is available.

Domestic PO boxes are generally accepted; however, we do not ship to PO boxes or APO/FPO addresses for international orders.

Order Processing Time

All orders are processed and packed within 1-3 business days from the time you place the order until it is handed off to the carrier. Weekends and holidays are excluded from this timing.

For example, if you order on a Friday night, processing will likely begin on Monday or Tuesday. During peak seasons such as holidays or new product launches, processing times may extend beyond this window. We commit to informing you if delays occur.

Shipping Methods and Delivery Timeframes

Frost Buddy offers multiple shipping methods you can select at checkout, with estimated delivery times starting after order processing is complete:

Standard Shipping: Delivered within 3-7 business days. This method balances affordability and reliability.
Expedited Shipping: Delivered within 2-3 business days. Ideal if you require your order sooner.
Express Shipping: Delivered within 1-2 business days. Our fastest shipping option for urgent needs.

Shipping costs are calculated at checkout based on your location, the weight of your items, and the shipping method chosen. All charges are clearly shown at checkout with no hidden fees.

Order Tracking

Once your order ships, Frost Buddy will send you a tracking number via email. You may also check your order status anytime by logging into your account.

The tracking information will provide the current location of your package and an estimated delivery date from the carrier. In case tracking indicates delivery but you have not received your package, please:

Check around your property for any unusual delivery spots.
Ask neighbors if they may have accepted the package on your behalf.
Allow an additional day or two as carriers sometimes mark packages delivered early.

If the package remains missing after these steps, please contact us by using our store contact page for assistance.

Shipping Delays

External factors such as carrier delays, weather conditions, and holidays may impact shipping times. Frost Buddy will communicate known delays when possible.

If your tracking information does not update for an extended period, please contact the carrier directly with your tracking number for the latest status. We are available to assist if the carrier cannot resolve your issue.

International Shipping

For customers outside the United States, international shipping usually requires 7-21 business days depending on location and customs processing times.

Customs duties, taxes, and other fees are the customer's responsibility and are not included in Frost Buddy’s prices or shipping charges. We recommend checking with your local customs office before placing an international order to understand any additional fees.

Customs delays can happen and are outside our control, though we will provide assistance where possible.